What courier do you use for deliveries?
We partnered with best of courier companies in India. We deliver in 3-7 working days time based on the delivery location with appropriate courier options. Majority of shipments are delivered through FedEx , DHL, Delhivery and Indiapost.
How long does it take for home delivery?
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-5 business days . Business day mean Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your junk mail as it will come from a noreply email address. To ensure emails reach you, add the domain spiphi.com to your safe senders list.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier partner can inform you of the status of your order.
For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box adresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
I'm new, how do I order?
At Spiphi we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Use the Search or the menus to navigate to the product you need. Once you have found a product, check the size guide to confirm it is the correct product for you. If in doubt feel free to call our experienced customer service team on +91 983 77-25885.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We currently accept the following credit cards on www.spiphi.com, in our online store – Mastercard, VISA, Switch/Maestro, Visa Debit, Rupay.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We do not accept cash on delivery and Google Pay also.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including GST?
All our online prices include GST.
How can I find the right product for me?
Before placing any order please read the description carefully because some sizes may run a size bigger than normal or smaller than normal. You can also check the size guide to make a perfect decision.
Can I get more information on a product?
All the necessary details like fabric detail color and size are mentioned on the product page.
Do you guarantee product fitment ?
Everyone has a different body structure one product may fit well to someone and also it does not fit well on others . So there is no guarantee for fitment but our price charts are accurate just order any product according to the size chart only.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email (email@example.com), or by phone on +91 983 77-25885.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my product. How long will it take to get in?
Items which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call call us on +91 9837725885 or WhatsApp on +91-967585800.
Where is my order?
We will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us at firstname.lastname@example.org
Is it possible to change the address/cancel or amend my order?
Yes you can change the address before the product dispatch.You can also cancel or amend the order before it is dispatched.
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
How do I return an item?
For information on returning an item please Click Here.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email email@example.com, or phone on +91 983 77-25885 or WhatsApp on +91-967585800.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At Spiphi we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to firstname.lastname@example.org. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on email@example.com.